Refund and Returns Policy for Luxury Diamond Craft
Effective Date: October 11, 2024
At Luxury Diamond Craft, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied, please review our Refund and Returns Policy below.
1. Return Eligibility
You may return most items purchased from Luxury Diamond Craft within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:
- The item must be in its original condition, unused, and with all original tags and packaging.
- Customized or personalized items are final sale and cannot be returned unless there is a manufacturing defect.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at info@luxurydiamondcraft within 30 days of receiving your item to request a return authorization.
- Once your return request is approved, we will provide you with a return shipping label and instructions.
- Pack the item securely in its original packaging, including any accessories, and attach the return label.
- Ship the item back to us using the provided label.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
4. Exchanges
If you would like to exchange an item for a different size or style, please follow the same return process outlined above. After we receive your returned item, we will process the exchange based on current availability.
5. Non-Refundable Items
The following items are non-refundable:
- Customized or personalized jewelry
- Gift cards
- Sale items (unless otherwise specified)
6. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a manufacturing defect or error on our part.
7. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to contact us at:
Luxury Diamond Craft
4430 Brooklyn Street
Ashland, Oregon, United States
Phone: 541-201-4885
Email: info@luxurydiamondcraft
Thank you for choosing Luxury Diamond Craft! Your satisfaction is our priority.
